Frequently Asked Questions

Shipping

Q: When will my order ship?

A: Orders are typically processed within 5-10 business days. Once your order has shipped, you'll receive a confirmation email with tracking information.

Q: How long does shipping take?

A: Shipping times vary depending on your location. Most U.S. orders arrive within 5–7 business days after shipment.

Q: Do you ship nationwide?

A: Yes! We currently ship throughout the United States.

Returns & Refunds

Q: What is your return policy?

A: Due to the nature of our handcrafted skincare products, we cannot accept returns or exchanges on opened or used items.

A: If your order arrives damaged or you receive the wrong product, please contact us within 7 days of delivery. We'll be happy to make it right.

Q: Can I cancel my order?

A: Orders may be canceled only before they have been processed for shipment.